Privacy Notice

The Route – Finance (a trading style of Route Finance Ltd) is one of four companies in The Route group (The Route). The other three companies in the group, include:

  • The Route – Future (a trading style of Route Wealth Management Ltd);
  • The Route – Property (a trading style of Route Mortgages Ltd) and
  • The Route – Income (a trading style of Route Private Clients Ltd).

This privacy notice explains how The Route uses any personal information it collects about you.

 

What information does The Route collect about you?

The Route collects information about you when you engage with it for financial planning/financial advice/mortgage advice/investment management services and the marketing of its Private Debt Platform Loan Notes. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of The Route’s services.

The Route may also collect information when you voluntarily complete Member surveys or provide feedback.

Information relating to usage of The Route website is collected using cookies. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. The Route will use the session cookies to: keep track of you whilst you use the service. The Route will use the persistent cookies to: enable its website to recognise you when you use the Service.

 

Why does The Route need to collect and use your personal data?

The primary legal basis that The Route intends to use it for, is the processing of your data in order to complete the performance of its contract with you. The information that The Route collects about you is essential for it to be able to carry out the services that you require from us effectively. Without collecting your personal data The Route would also be unable to fulfil its legal and regulatory obligations.

Where special category data is required, The Route will obtain your explicit consent in order to collect and process this information.

 

How will The Route use this information about you?

The Route collects information about you in order to provide you with the services for which you engage with it for.

 

Who might The Route share your information with?

If you agree, The Route will pass on your personal information to its group of companies so that they may offer you their products and services.

The Route will not share your information for marketing purposes with any companies outside of its group of companies,

In order to deliver these services to you effectively, The Route may send your details to third parties such as those that The Route engages for professional compliance, accountancy or legal services as well as product and platform providers that it uses to arrange financial products for you.

Where third parties are involved in the processing of your data, The Route will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with The Route’s written instructions.

Where it is necessary for your personal data to be forwarded to a third party, The Route will use appropriate security measures to protect your personal data in transit.

Post – will be sent via special delivery.

Emails – either encrypted or with password protection.

To fulfil The Route’s obligations in respect of prevention of money-laundering and other financial crime, The Route may send your details to third party agencies for identity verification purposes.

 

How long does The Route keep hold of your information?

In principle, your personal data should not be held for longer than is required under the terms of the contract for services with you. However, The Route is subject to regulatory requirements to retain data for specified minimum periods. The Route also reserves the right to retain data for longer than this due to the possibility that it may be required to defend a future claim against it. In any case, The Route will not retain your personal data for longer than beyond the date of your death.

You have the right to request deletion of your personal data. The Route will comply with this request, subject to the restrictions of its regulatory obligations and legitimate interests, as noted above.

 

How can I access the information that The Route holds about me?

You have the right to request a copy of the information that The Route holds about you. If you would like a copy of some, or all, of your personal information please email or write, using the contact details noted below.

When your personal data is processed by automated means, you have the right to ask The Route to move your personal data to another organisation for their use.

The Route has an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

 

Marketing

The Route would like to send you information about its products and services and those of other companies in its group which it feels may be of interest to you. If you have agreed to receive marketing information, you may opt out at a later date.

You have a right, at any time, to stop The Route from contacting you for marketing purposes or giving your information to other parts of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.

 

Cookies

The Route uses cookies to track visitor use of the website and to compile statistical reports on website activity.

For further information visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of The Route’s website features may not function as a result.

 

What can you do if you are unhappy with how your personal data is processed?

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113 (local rate)

 

Changes The Route’s privacy policy

The Route keeps its privacy policy under regular review and it will inform you of any changes when they occur. This privacy policy was last updated on 16.04.2018.

 

How to contact us

Please contact The Route. If you have any questions about The Route’s privacy policy or information that it holds about you: by email at katanya.west@therouteclub.com .
Or write to The Route at 3rd Floor, 21 Godliman Street, London, EC4V 5BD.